I hate Emily: Why interactive voice response systems are unfriendly with older people and how to fix it
C. Messier, D.I. Miller, M. Gagnon, V. Talbot
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Keywords: computerized telephone service; memory; attention; interactive voice response
C. Messier, D.I. Miller, M. Gagnon, V. Talbot (2010). I hate Emily: Why interactive voice response systems are unfriendly with older people and how to fix it. Gerontechnology, 9(2), 231-231
https://doi.org/10.4017/gt.2010.09.02.221.00