Developing a web-based platform to foster end-of-life planning among LGBT older adults
R. Beringer, G. Gutman, B. de Vries
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AbstractBackground LGBT aging shares much in common with aging in general; however, a significant dimension of difference lies in the pervasive marginalization and discrimination that LGBT older persons have experienced in a heteronormative environment. Aims Our project focused on the development of a web-based platform to provide a supportive environment for sharing end-of-life information and building a community among older LGBT individuals. Method This study employed a qualitative methodology.
Focus groups were held with research participants to explore end-of-life planning issues as well as the roles of technology and the Internet in their lives. Using an iterative design model, these focus groups informed the development of the LGBT End-of-Life Conversations website and resources such as the British Columbia LGBT Resource Inventory. Results Based upon website traffic statistics and user feedback obtained as part of our iterative design loop, the website has been successful; however, the Discussion Forum component of our website was not well utilized. Conclusions An iterative design proved effectiveness of website design, targeting effective in the design of our website targeted toward older LGBT persons, members of a marginalized community.Keywords: LGBT, end-of-life, iterative design, web-based community
R. Beringer, G. Gutman, B. de Vries (2017). Developing a web-based platform to foster end-of-life planning among LGBT older adults. Gerontechnology, 16(1), 48-55
https://doi.org/10.4017/ gt.2017.16.1.005.00