Smart speakers and chatbots in care consultation – Evaluation of use cases and challenges
J. Bleja, S. Neumann, U. Grossmann
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AbstractThe use of smart speakers is on the rise (Bentley et al., 2018). Over 50% of Germans use at least one smart device (Beyto, 2022). In majority, especially simple language applications with low interaction levels are commonly used (Beyto, 2022). In the health, care and Ambient Assisted Living area, smart speakers gain relevance (Ayimdji Tekemetieu et al., 2022; Kucharski & Merkel 2020; Waldhör, 2021). Relating care consultation, smart speakers have the potential to take over anamnesis and the booking of care services and products. Within the framework of the joint project Smart Care Service, funded by the EU and the state of North Rhine-Westphalia, a digital platform using voice assistants and chatbots for anamnesis and care service recommendation is developed (Smart Care Service, 2022). Against this background, this study aims to examine, how chatbots and smart speakers can be implemented in care consultation and to evaluate them.Keywords: human-centered design approach, smart speaker; chatbots; care platforms
J. Bleja, S. Neumann, U. Grossmann (2022). Smart speakers and chatbots in care consultation – Evaluation of use cases and challenges. Gerontechnology, 21(s),4-4
https://doi.org/10.4017/gt.2022.21.s.578.4.sp7