How do communication skills influence older patients’ satisfaction of health care services? - Empirical evidence from Korea
H. Jongnam, K. Ji Sook, M. Kyoung-Suk, P. Sung Ji
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AbstractCommunication between patients and physicians is an important element of patient-centered care. It has been suggested that various communication skills such as active listening, responses to patients’ concerns, and the use of plain languages help patients to adhere to their treatment, ultimately contributing to the improvement of their satisfaction. In addition, psychological communication approaches promoting social interaction between patients and healthcare providers positively influence patients’ health (Stewart, 2001). The aim of this study was to examine 1) whether active communication between older patients and physicians is associated with satisfaction with healthcare services, and 2) what aspect of communication skills contributes to the improvement of older patients’ satisfaction.Keywords: older adults, communication, patient’s satisfaction, patient-centred care
H. Jongnam, K. Ji Sook, M. Kyoung-Suk, P. Sung Ji (2022). How do communication skills influence older patients’ satisfaction of health care services? - Empirical evidence from Korea. Gerontechnology, 21(s),2-2
https://doi.org/10.4017/gt.2022.21.s.818.2.sp3