The experiences of Finnish people over 75 years old with digital health and social services
S. Hiltunen, S. Lakoma, P. Torkki, E. Laukka, M. Jansson, H. Härkönen, A. Verho, P. Pennanen, R.-L. Leskelä
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AbstractLike the rest of Finnish society, social and health care is becoming more and more digitalized. The digital use of social and health care services has increased strongly during the last 10 years. The COVID-19 pandemic accelerated digitalization, and development work of the digitalization was carried out on a fast schedule. At the same time, Finland's population is aging rapidly, and social and health services need to be made more efficient. Digital services must be customer-oriented and different target groups need to find digital services useful to take root into society's services. So far, there is not much information about the experiences of using digital health and social services among different target groups. In 2023, The Finnish Publications of the Government’s analysis, assessment, and research activities -department published a study Impact of digital services in health and social care1. As a part of this study, the University of Helsinki and The Union for Senior Services, VALLI, conducted a survey for people over 75 years old.Keywords: digital inclusion, digital health care and social services, older people
S. Hiltunen, S. Lakoma, P. Torkki, E. Laukka, M. Jansson, H. Härkönen, A. Verho, P. Pennanen, R.-L. Leskelä (2024). The experiences of Finnish people over 75 years old with digital health and social services. Gerontechnology, 23(2), 1-1
https://doi.org/10.4017/gt.2024.23.s.868.opp