Challenges in family support systems for older adult individuals living alone using communication robots
M. Furukawa
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AbstractThe objective of this study was to identify the issues and concerns faced by families in relation to the use of communication robots. One potential solution to alleviating social isolation and loneliness among older people is the use of communication robots in the home. Families with older adult living alone have expressed interest in using these communication robots to alleviate the loneliness experienced by older adult. However, some older adults have difficulty using communication robots due to technical unfamiliarity or physical limitations. Previous research has demonstrated the efficacy of a user-centered design approach in addressing these challenges. Specific strategies to address these issues include improving access to technology, designing user-centered interfaces, and establishing psychological and emotional support systems to reduce anxiety among older adults. Support for communication robots is primarily provided by manufacturers through telephone and online channels. However, for some older adult it is challenging to contact the manufacturer's support center independently, necessitating the involvement of family members. The provision of individual support to an elderly person living alone by family members may increase the financial, physical, and psychological burden on the elderly person. It is therefore of great importance, especially for remote family members supporting elderly relatives who use communication robots, to ensure that the burden on the family is not increased.Keywords: older adults, communication robots, psychological and emotional states, operational challenges, loneliness
M. Furukawa (2024). Challenges in family support systems for older adult individuals living alone using communication robots. Gerontechnology, 23(2), 6-6
https://doi.org/10.4017/gt.2024.23.s.1038.6.sp